Customer Experience

Delivering a great customer experience is hugely important for any business. Having a holistic strategy to attract, retain, and increase customer satisfaction is paramount to your company's bottom line. At Gravity Speakers, our CX speakers are at the forefront of industry trends and are purveyors of tried-and-true principals that aim to do just that.

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David Avrin
David
Avrin
Keynote Speaker, Customer Experience & Marketing Expert

One of the most in-demand and charismatic Customer Experience speakers and consultants in the world today, David Avrin, CSP, GSF has shared his content-rich, very entertaining and actionable presentations with enthusiastic audiences and organizations across North America and around the world. Recent presentations include Singapore, Bangkok, Melbourne, Brisbane, Antwerp, Buenos Aires, Bogota, Mumbai, Sri Lanka, Abu Dhabi, Manila, Rotterdam, Barcelona, Monte Carlo, London, New Delhi, Kuala Lumpur, Johannesburg, and Dubai. David helps organizations better understand and serve their changing customers and clients to help future-proof their businesses by becoming ridiculously easy to do business with.

David Avrin
Jay Baer
Jay
Baer
Hall of Fame Speaker, Business Growth & Customer Experience Strategist, New York Times Best-Selling Author

Jay Baer is a business growth strategist, a customer experience and digital marketing pioneer, advisor, analyst, a popular emcee and host of large events, a New York Times bestselling author of six books, and a hall of fame for professional speaking and word-of-mouth marketing. He founded the strategy and analysis firm Convince & Convert. Jay’s entertaining and engaging programs teach companies how to turn customer experience, customer service, and marketing into their biggest business growth advantage.

Jay Baer
Larry Bailin
Larry
Bailin
CEO of Single Throw Marketing, Marketing Pioneer, Acclaimed Keynote Speaker, Award-Winning Entrepreneur & Executive, Best-Selling Marketing Author

Larry Bailin is a renowned marketing expert, accomplished speaker, and bestselling author. With over two decades of experience, he is known for delivering engaging and valuable presentations customized to meet the unique needs of his audience. Leveraging his expertise in digital and traditional marketing, sales, customer behavior, and future trends, Larry inspires positive change in businesses and lives. His dynamic and relatable approach has made him a sought-after speaker for global audiences across diverse industries.

Larry Bailin
Chris Barton
Chris
Barton
Founder and Creator of Shazam, Entrepreneur, Inventor, and Tech Investor

Chris Barton is the Founder and Creator of Shazam. Chris’s creation of Shazam was nothing short of pure magic as it was far ahead of its time. Chris seeks to delight people by using technology to make seemingly impossible ideas come to life. In his speeches, Chris’s story and storytelling completely captivate audiences. He inspires people to make big things happen in their organizations – to create magic in defiance of the obstacles.

Chris Barton
Molly Bloom
Molly
Bloom
Entrepreneur, Bestselling Author, One of Fortune’s Most Powerful Women, Subject of the Oscar-nominated film, “Molly’s Game”, and Host of Award-Winning Podcast, “Torched”

Legendary for running the world’s most exclusive high-stakes poker game frequented by A-List Hollywood celebrities and sports figures, Molly Bloom is an entrepreneur, bestselling author, and one of Fortune’s Most Powerful Women. She shares a life journey of triumph, ruin, and reinvention—from Olympic dreams crushed by a career-ending accident to seeing her multi-million-dollar business threatened by organized crime and shut down by the FBI. Her story of grit, resilience, and self-determination inspires corporate audiences and earns stellar reviews.

Molly Bloom
Tiffani Bova
Tiffani
Bova
Former Chief Growth Evangelist at Salesforce, Research Fellow at Gartner, Customer and Employee Experience and Sales Expert, 2x WSJ Bestselling Author, 3x Top 50 Business Thinker in the world by Thinkers50

Tiffani Bova is a renowned keynote speaker and advisor specializing in growth, innovation, and sales transformation. As the former Chief Growth Evangelist at Salesforce and a Research Fellow at Gartner, she has earned recognition as a top business thinker. Tiffani's expertise in customer and employee experience, sales, and go-to-market strategies has empowered numerous global companies. She is also a 2x WSJ Bestselling Author and influential advisor to tech leaders.

Tiffani Bova
James Brown
James
Brown
Motivational Customer Service & Customer Experience Speaker

James is a versatile speaker, emcee, voice-over talent, and presentation coach for both youth and adults, known for his commanding voice and interactive style. A former All-American track star and award-winning National Sales Executive, James excels under pressure. His leadership and teamwork experience, both on the track and in corporate America, make him an invaluable asset to organizations, promoting "championship principles" for success. His sessions are inspiring and practical, encouraging a “championship mindset” and motivating people to see everyone as a customer.

James Brown
Marcus Collins
Marcus
Collins
Culture Expert, Award-Winning Marketer, Bestselling Author, and Professor in Residence at Tik Tok

Dr. Marcus Collins, best-selling author of For the Culture, is a leading expert on using culture to influence behavior and inspire action. A marketing professor at the University of Michigan’s Ross School of Business and former head of strategy at Wieden + Kennedy, he's also a Forbes contributor and an inductee in the American Advertising Federation’s Hall of Achievement. Collins has been the creative force behind major campaigns for Nike, Apple, Budweiser, and Beyoncé.

Marcus Collins
Ryan Estis
Ryan
Estis
Bestselling Author, Founding Partner ImpactEleven, Former Fortune 500 Chief Revenue Officer and Globally Recognized Sales and Leadership Expert

Ryan Estis is a top-performing sales professional and leader, keynote speaker, consultant, business growth & performance expert, and certified human capital strategist. As a former chief strategy officer of McCann Worldgroup, he brings a fresh perspective to business events. Ryan is known for his innovative ideas on leading change, improving sales effectiveness, and preparing for the future of work. He was recently recognized as one of “the best keynote speakers ever heard” by Meetings & Conventions magazine.

Ryan Estis
Shane Michael Hatton
Shane Michael
Hatton
Global Expert on Leadership and Culture, Forbes Global Coaches Council Member, Gallup Certified Strengths Coach

Shane Michael Hatton is a 2x Author and global expert on Leadership, Communication, and Team Culture with over a decade of experience developing remarkable leaders, teams, and cultures. Blending business experience with psychology, Shane's passion lies in empowering leaders to communicate, connect, and collaborate effectively. His insights, featured in Harvard Business Review, Forbes, The Australian, HRD, CEO World, and more, focus on strategic influence and succession planning.

Shane Michael Hatton
Barbara Khozam
Barbara
Khozam
Customer Service Speaker, Trainer, Author, Consultant

Barbara Khozam is known around the world for her impactful, high-energy delivery, outrageous wit, and ability to connect with her audience. Barbara has spoken more than 1,700 times to more than 75,000 people in 12 countries about customer service, leadership, motivation, and communication.

Barbara Khozam
Karl Lillrud
Karl
Lillrud
eCommerce Business Expert, Influencer, Coach, Author

Karl Lillrud is a best-selling author of 6 books, two times TEDx speaker. Also, He has been honored as one of the world’s Top 50 eCommerce experts, Top 30 eCommerce influencers, Top 50 speakers on online growth and eCommerce. Karl Lillrud educates and inspires his audience on subjects related to online consumer behavior, internet-based business, e-commerce, and online strategies.

Karl Lillrud
Kaitlin Maud
Kaitlin
Maud
3x Tedx Speaker, Independent Researcher, Strategist, Brand & Marketing Consultant, Coach, Artist

Kaitlin Maud is a renowned researcher, strategist, and TEDx speaker, known for empowering global brands like Beats by Dre, Nike, Taco Bell, and Google to navigate complex challenges. With dynamic presentations, Kaitlin captivates audiences worldwide, discussing personal branding, digital transformation, and cultural trends. Featured in Forbes, AdAge, and podcasts, Kaitlin is helping individuals and organizations unlock creativity and thrive in today's fast-paced business landscape.

Kaitlin Maud
Erik Qualman
Erik
Qualman
Technology, Digital Leadership & Transformation Expert, Entrepreneur, Futurist, and #1 Bestselling Author

5x Bestselling Author, Digital Transformation & Leadership Expert, and Motivational Speaker, Erik Qualman, has performed in 55 countries and reached over 50 million people. He was voted the 2nd Most Likeable Author in the World behind the Harry Potter series. He is a former sitting professor at MIT and Harvard's edX labs and has received an honorary doctorate for his groundbreaking work.

Erik Qualman
Mark Sanborn
Mark
Sanborn
The President of Sanborn & Associates, Hall Of Fame Speaker, Leadership Strategist, Bestselling Author, Global Expert On Leadership & Customer Service

Mark Sanborn is an international bestselling author and award-winning keynote speaker on leadership, customer service, business growth, and organizational performance. He has given over 3,000 presentations globally and authored eight best-selling books. Mark is the President of Sanborn & Associates, Inc., the Leadership Expert in Residence at High Point University, and a member of the Speaker Hall of Fame. Mark's clients include top brands such as FedEx, Harley-Davidson, ESPN, GM, and IBM.

Mark Sanborn
Peter Sheahan
Peter
Sheahan
Founder & CEO of Karrikins Group, C-Suite Advisor, Thought Leader, Author

Peter Sheahan is the founder & Group CEO of Karrikins Group, a C-Suite Advisor, and a bestselling author. Sheahan is also known internationally for his innovative business thinking and thought leadership. With over 120 staff, in 24 cities, across nine countries, Sheahan knows firsthand the challenges of growing a business in these rapidly-changing times. He helps leading brands turn challenges into opportunities and disruption into growth.

Peter Sheahan
Shawna Suckow
Shawna
Suckow
Renowned Marketing Expert and Global Speaker on Buyer Behavior and Customer Engagement

Shawna Suckow, CVP, CMP, CSP, is someone who brings a unique blend of expertise and personality to the stage. With 20 years of specialized knowledge in consumer behavior, sales, and marketing, Shawna is not just an expert—she’s an inspirational business keynote speaker with a knack for comedy. Her mission is simple: to motivate, educate, and inspire every audience she has the privilege of addressing.

Shawna Suckow
Jeannie Walters
Jeannie
Walters
Certified CX Professional, TEDx Speaker, LinkedIn Learning Instructor, Customer Experience Expert

Jeannie Walters is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators. With Fortune 500 clients and global recognition, she's a leading authority on improving employee and customer relationships. As a sought-after business coach, Jeannie has reached audiences worldwide, emphasizing proactivity for brand loyalty. Her insights have been featured in Forbes, The Wall Street Journal, and more.

Jeannie Walters
Nicholas Webb
Nicholas
Webb
Futurist and Innovation Expert, Bestselling Author

Nick Webb is a number one best-selling author and is one of the most popular Innovation, Healthcare, Future-trends, and Customer Experience Speakers in the world. Nick is the CEO of LeaderLogic, LLC a Management Consulting Firm that provides consulting services and training to the top brands in the world. Nick works shoulder-to-shoulder with boards of directors of multibillion-dollar companies to assist them in building future-ready organizations.

Nicholas Webb
Rodney Williams
Rodney
Williams
Co-founder of SoLo Funds, Award Winning Techpreneur & Marketer

Rodney Williams is the Co-founder of SoLo Funds, the largest community finance platform and the US’s only Black-led Certified B Corp fintech grounded in the hope and mission to build a community that enables financial autonomy for all. Prior to SoLo, Rodney founded LISNR and led the company to over $40M in funding, numerous awards, and partnerships across retail and financial services. Rodney’s career started at Procter & Gamble in brand management where he was a critical catalyst in the company’s digital strategy and started in eCommerce & social media.

Rodney Williams
Dr. Brynn Winegard
Dr. Brynn
Winegard
Award Winning Professor & Business-Brain Expert, Global Expert in Applied Neuroscience & Positive Psychology for Professionals, Author

Dr. Brynn Winegard is a renowned business professor, professional speaker, and expert in applied neuroscience and positive psychology. She is dedicated to helping professionals achieve peak mental performance at work by understanding and utilizing their brain better. Dr. Winegard holds multiple degrees, including an MBA and PhD, and teaches graduate and executive learners at various institutions. She has conducted research through Harvard Medical School and is a fellow with Harvard-McLean Hospital IOC Research Institute.

Dr. Brynn Winegard
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